Privacy Policy

Overview

To deliver its advertised features and support, Service may collect and temporarily retain certain personal identification details. This occurs when a visitor accesses the website, uses the Service, or contacts our support team. Information is gathered solely to enable the requested functionality and is kept only for the length of time necessary to accomplish those tasks.

Voluntary Information Provided by Users

Users may voluntarily provide personal details—such as their name, email address, or cryptocurrency-related information (for example, Bitcoin addresses)—when seeking assistance from our help center. Supplying these details is optional and never mandatory. The Service will only store data that users explicitly submit.

Use of Collected Data (NO-LOGS Policy)

The Service processes personal data only to the extent necessary to deliver the requested services. Data is not used beyond that operational scope. Once a service or transaction is complete, the related information is deleted from our systems.

Transactional records are removed within 24 hours of completion. If a user explicitly requests an extension for troubleshooting or dispute resolution, that retention period may be extended for the time strictly needed to handle the matter.

Non-Personal Identification Data

The Service does not actively collect non-personal identification information from visitors during normal interaction with the site. Where such technical details are referenced, they may include—but are not limited to—the type of computer or mobile device, smartphone model, operating system, internet service provider, and cellular network operator.

To support privacy-conscious use, the Service may detect the type of web browser in use. When a Tor browser is identified, a notification suggests switching to the Tor (onion) mirror of the site for enhanced anonymity.

Collection of Information by Third-Party Applications

In order to minimize external tracking, the Service does not deploy third-party analytics or webmaster tools such as Google Analytics or Google Webmaster Tools. For users who prefer additional privacy measures, a Tor mirror of the website is available; it preserves the main functionality but is accessible only through the Tor network.

Cookies and Session Data

The Service uses a temporary session cookie named washmixer_session to manage browsing sessions. This cookie exists solely for the duration of the browser session and is deleted automatically when the user closes the browser, preventing long-term client-side tracking.

Protection of User Information

The Service implements appropriate administrative, technical, and physical safeguards to protect personal and transactional data during collection, storage, and processing. These controls are designed to reduce the risk of unauthorized access, alteration, disclosure, or destruction.

Sensitive exchanges between users and the Service occur over secure SSL/TLS channels or through the encrypted Tor network. Communications are protected with digital signatures and encryption to preserve confidentiality and integrity.

Shared Use of Personal Information

The Service does not sell, rent, or otherwise distribute users’ personal information to third parties. It is important to note, however, that transactions recorded on public blockchains (for example, Bitcoin transactions) are inherently visible on their respective ledgers; the Service cannot alter or remove blockchain entries.

Changes to This Privacy Policy

The Service reserves the right to amend this Privacy Policy at any time and at its sole discretion. Users are encouraged to review this page frequently for updates. Continued use of the website or services after revisions are posted constitutes acceptance of the updated policy.

Acceptance of These Terms

By accessing and using the Service, including its Tor mirror, you confirm your agreement with this Privacy Policy. If you do not accept the terms outlined here, please refrain from using the website or services. Continued use after policy changes indicates your consent to those modifications.